Terms of service

1Who you are contracting with

I-Sixty Group, a Private company registered in South Africa under number 2005/033769/07, of 26 Pretorius Avenue, Lyttelton Manor, Centurion, 0157, South Africa, trading as Cursiv. These terms are governed by South African law and the courts of South Africa have jurisdiction.

2What the service is

Software for sending documents for electronic signature. It records who signed, when, from where and how they were verified; seals the finished document so that alteration is detectable; produces a Certificate of Completion; and publishes an entry to a public transparency log so a third party can check the record without trusting us.

3What it is not

This is the clause worth reading, and most of it is unusual to put in terms rather than in a sales objection-handling document.

• We do not provide an advanced electronic signature. Where a law requires a signature and does not specify its type, section 13(1) of ECTA requires an advanced electronic signature from a provider accredited under section 37. We are not accredited. See the guide for what that means in practice.
• Some documents cannot be signed here at all. Agreements for the alienation of immovable property, leases of immovable property exceeding twenty years, bills of exchange, and wills or codicils are excluded from electronic signature by Schedule 2 of ECTA. Sending one through this service will not produce a valid agreement.
• We are not your attorneys. Nothing in the product or on this site is legal advice, and whether a particular document may be signed electronically is your decision to take, with advice if it matters.
• We do not read your documents to improve a model. Your content is not used to train anything.

4Your account

• You must confirm your email address before you can sign in.
• You are responsible for what happens under your account and for the people you invite to your workspace.
• You must be entitled to send the documents you send, and to give us the personal information of the people you send them to.
• Do not use the service to send anything unlawful, to impersonate anyone, or to obtain a signature by concealing what is being signed.

We may suspend an account that is being used for any of the above, or that is placing the service at risk. Where we can give notice first, we will.

5Credits and payment

The service is paid for with credits, bought in advance. What each action costs is on the pricing page and in the product before you spend anything. Prices are in South African rand and include VAT at the standard rate then applicable. The amount shown at checkout is the amount Paystack charges; we never see your card details. Any individually quoted enterprise pricing will state its VAT treatment in the quote.

Credits do not expire. They are not transferable between workspaces and have no cash value. Refunds and the statutory cooling-off period are dealt with in the refund and cancellation policy, which forms part of these terms.

6Your documents are yours

You keep every right in what you upload. You grant us only the permission needed to run the service: to store your documents, transmit them to the recipients you name, render and seal them, and produce the record. That permission ends when you delete the content, except for the sealed record and audit trail, which we keep as clause 7 describes.

7Records we keep after you leave

You can close your workspace at any time and export your documents first. Two things survive:

• The audit trail and sealed record of completed agreements, because they are evidence relied on by the people who signed them and not only by you.
• The transparency log entry, which is append-only and cannot be removed by anyone, including us. It contains no document, name or address — only a blinded hash.

If that is unacceptable for a particular agreement, do not complete it on this service.

8Availability

We aim for the service to be available at all times and we do not offer a contractual uptime guarantee on the standard terms. Planned maintenance is announced in advance to workspace owners. If you need a service level with remedies attached, ask us and we will agree one in writing — an SLA we have actually signed is worth more to you than a number on a marketing page.

9Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights under the Consumer Protection Act 68 of 2008 where it applies to you.

Subject to that, our total liability arising out of or in connection with these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for loss of profit, loss of business, or the consequences of a document being unenforceable for a reason described in clause 3.

10Changes, notice and ending

We may change these terms. Material changes are emailed to workspace owners before they take effect, and the date at the top of this page is the date of the current version. Continuing to use the service after that date is acceptance.

Notice to us goes to support@isixty.co.za, answered [ to be supplied: support hours ]. Notice to you goes to the email address on your account.

Either side may end this agreement at any time. Ending it does not entitle you to a refund of unspent credits except as the refund policy provides, and does not affect clauses 6, 7 and 9, which survive.