PAIA manual

1The body this manual belongs to

• Name: I-Sixty Group, trading as Cursiv
• Registration number: 2005/033769/07
• Physical address: 26 Pretorius Avenue, Lyttelton Manor, Centurion, 0157, South Africa
• Telephone: [ to be supplied: telephone number ]
• Information Officer: [ to be supplied: Information Officer's name ], at support@isixty.co.za

The Information Officer of a private body is by default its chief executive or equivalent, and must be registered with the Information Regulator under section 55 of POPIA before taking up the duties.

2The Regulator's guide

The Information Regulator has compiled a guide under section 10 of PAIA on how to use the Act. It is available from the Regulator at inforegulator.org.za, or from the Information Officer above.

3Records held

Records automatically available without a formal request, on this site:

• Privacy policy — what personal information is processed, and why
• Terms of service and refund policy
• Sub-processors — every third party that handles customer data
• Security — how the system is built and what it does not protect against

Categories of record held but not automatically available:

• Company records — incorporation, statutory registers, minutes, share register.
• Financial records — accounting records, tax returns, banking and payment records.
• Employment records — contracts, payroll, leave.
• Customer records — accounts, workspaces, agreements concluded with customers, correspondence.
• Documents uploaded by customers, and the signing evidence attached to them.
• Supplier and service-provider agreements.
• Operational records — system logs, security events, backups.

Documents uploaded by customers are held on their behalf. A request for access to one of those is almost always a matter for the customer whose workspace holds it, and we will say so and, where we may, tell you who to ask.

4Records held under other legislation

Records are also kept under, among others, the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Basic Conditions of Employment Act 75 of 1997, the Protection of Personal Information Act 4 of 2013, and the Electronic Communications and Transactions Act 25 of 2002.

5How to request access

• Use Form C prescribed under PAIA, available from the Information Regulator.
• Send it to the Information Officer at support@isixty.co.za, or to the address in clause 1.
• Provide enough detail to identify the record, and your identity and contact details.
• Say which right you are seeking to exercise or protect, and how the record would help — PAIA requires a private body to refuse a request that does not show this.
• Pay the prescribed request fee and, where applicable, an access fee. The amounts are those prescribed under PAIA from time to time.

We will decide within 30 days and tell you in writing. If we refuse we will give reasons and explain your right to take the matter further. The period may be extended once by a further 30 days where the Act allows, and we will tell you if that happens.

6Grounds for refusal

Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA — among them the protection of another person’s privacy, commercial information of a third party, confidential information, legally privileged records, and requests that are manifestly frivolous or vexatious.

Our most common refusal will be the first of those. A request for a document another customer uploaded is a request for someone else’s confidential agreement, and we will refuse it.

7Complaints

You may complain to the Information Regulator, or apply to a court, as PAIA provides. The Regulator’s details are at inforegulator.org.za.